Customer Service

Posted by Greg on Thu, 23 Nov 2017

Job Specification

Finley George Recruitment are looking for talented people to join our clients busy control centre

  • Processing calls relating to alarms signals received from customer’s premises, reviewing of images, calling guard/police/ambulance/fire brigade as and when required.
  • Receiving Inbound calls from customers.
  • Assisting customer for any technical issues.
  • Making outbound calls to assess correctly what is happening to ensure customers’ security.
  • Preventing false alarms explaining how to use the system and detecting technical issues.
  • Making quick and right decision following the security protocols.
  • Updating all relevant information in our customers records .
  • Answering queries on how to use the alarm when required during the verification process.

Working Hours: 12 hours day/night shift on a 4 days on and 4 days off basis.

What to expect:

  • A great team environment to work in
  • Full training on products and services
  • The opportunity to work for an innovative company in home security solutions
  • A change to grow with our company and develop your career
  • Full Permanent Contract
  • overtime

In return we are expecting candidates to:

  • Have experience in customer support/call centre environment.
  • Are customer oriented, genuine passionate about speaking to customers.
  • Have the ability to multitask effectively whilst keeping a high level of service quality.
  • Proactive and work effectively and efficiently.
  • Excellent communication skills with problem solving attitude.
  • Ambitious and willing to accept new challenges.

Responsibilities and Duties

  • Processing calls relating to alarms signals received from customer’s premises, reviewing of images, calling guard/police/ambulance/fire brigade as and when required.
  • Receiving Inbound calls from customers.
  • Assisting customer for any technical issues.
  • Making outbound calls to assess correctly what is happening to ensure customers’ security.
  • Preventing false alarms explaining how to use the system and detecting technical issues.
  • Making quick and right decision following the security protocols.
  • Updating all relevant information in our customers records .
  • Answering queries on how to use the alarm when required during the verification process.

Contact Us

Finley George Recruitment

Tel: 0117 9565553
Email: info@finleygeorgerecruitment.co.uk