Helpdesk Operator

Posted by Greg on Thu, 23 Nov 2017

Job Specification

A brand new opportunity for a helpdesk operator has arisen to work a call centre in Whitchurch

Based on the property maintenance helpdesk you will work a 37 1/2 hour week over 7 days

Working in the busy, 24/7 customer service department, you will provide clients customer service and maintenance solutions, efficiently and professionally.

Core duties:

  • Answering telephone calls and emails in a timely manner
  • Taking detailed information accurately and logging onto client specific systems
  • Effectively communicate with internal departments and external customers effectively regarding outstanding and on-going work requests
  • Take ownership of customer complaints and resolve accordingly

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To be successful in this role, you will need the following attributes:

  • Enthusiasm for delivering fantastic customer service experience
  • Ability to build rapport with customers easily
  • Effective questioning and listening skills
  • Excellent attention to detail
  • High PC literacy

If you have experience of working in a Call centre, helpdesk, property maintenance or a maintenance contractor this will be advantageous

Contact Us

Finley George Recruitment

Tel: 0117 9565553
Email: info@finleygeorgerecruitment.co.uk